Return and Refund Policy

We guaranteed your satisfaction at Bay Area Flower Market. If you are not happy with your shipment of products, please immediately send us an email to our customer service at accompanied with pictures of the products that you are not happy with. Please also include a callback phone number on your email, we will reach out to you within a couple of hours during our business hours.

Refund Requirements and Detail:
  1. Complaints must be communicated by email and accompanied with pictures of the products that your are not happy with, within the 12 hours of receipt of the product.
  2. Flowers are product of nature and vary in color from season to season. We cannot guarantee color tone matches.
  3. Each flower and plant has their own specific care and handing requirement, Bay Area Flower Market is not liable for mishandled products by the recipient.
  4. In order to process your claim, we might request return of all product (for quality inspection).

We accept return of the unused products in their original box without damage within 30 days of the purchase. The refund amount will be only for the product and not for the shipment cost. We do not accept return of the perishable products such as flowers and plants.

Contact Info:
(415) 720-7352

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